Troubleshooting WooCommerce Connection Issues

If you're having trouble connecting Coupon Carrier to your WooCommerce store, you can review some of the common issues we've listed here.

Are you hosting your store on Siteground (hosting provider)?

There is a known issue with Siteground where they might block servers from specific locations where parts of Coupon Carrier are hosted. If you're using Siteground, please contact us.

Have you entered the correct WooCommerce store URL?

We need your store URL to connect to the store API. This is the base URL that your store is located at. If you access your admin at Then is your store URL.

Do the API keys have the correct permissions?

Read the article here on how to create your API keys. You also make sure you set Permissions to Read/Write.

Is the coupon feature enabled in your store?

In WooCommerce, you need to turn on the option to allow coupons to be used at checkout. Ensure that this option is enabled. Otherwise, we can't create new coupons.

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